Privacy Policy

This Privacy Policy applies to information collected when you visit the Raptor77 Casino website, create or use an account, contact support, make a deposit or withdrawal, participate in casino activities, or otherwise interact with the website and its services. It is intended to give you a clear general explanation of how personal information is handled. Additional notices may be shown at the point where information is collected, and those notices should be read together with this policy.

Personal information means information that identifies you or could reasonably be connected with you. The information collected depends on how you use the website and which services you access. You may not be able to use every account or payment feature if you choose not to provide information that is necessary for account administration, identity checks, security or legal compliance.

Information is collected and used for legitimate operational purposes, including providing the website and casino services, keeping accounts secure, meeting applicable legal obligations, preventing misuse and responding to player enquiries. Information should only be accessed by people or service providers who need it for an appropriate business, security, support or compliance purpose.

Information you provide

• Account details, such as your name, date of birth, username, password, contact details and other information needed to create and manage an account.
• Verification documents or information used to confirm identity, age, account ownership or other required checks. These may include documents or images that you choose or are asked to submit through the website.
• Payment and transaction records, including deposits, withdrawals, wagering activity, payment method details, transaction references and records relating to account balances.
• Communications and support information, including messages, requests, feedback, complaints and records of interactions with customer support.
• Marketing preferences, including whether you have agreed to receive promotional communications and your choices about those communications.

When you use the website, certain technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, links followed, access times, session information and other device or usage data. This information may be received through server logs, cookies, pixels, software development tools or similar technologies.

Device and usage information helps the website function properly and allows technical teams to understand errors, improve performance and protect services. It may also be used to recognise a returning session, maintain security, identify unusual activity and support fraud-prevention controls. Technical information may be combined with account information where this is reasonably necessary for security, support, account administration or compliance.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for core functions, such as signing in, maintaining a secure session, remembering settings and processing requests. Other cookies may help measure website use, diagnose technical issues, personalise content or understand the effectiveness of communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain cookies or receive a warning before a cookie is stored. If you block cookies, some website features may not work as intended, particularly features that require a secure login or an active session. Cookie controls may not remove information already collected for account, security or legal purposes.

Purposes for using information

• To open, maintain and administer your account and provide requested website features.
• To verify identity, age, account ownership and the accuracy of information supplied.
• To conduct security, anti-fraud, anti-money-laundering and responsible operation checks where required or appropriate.
• To process deposits, withdrawals and other transactions, and to maintain accurate financial and activity records.
• To provide customer support, investigate complaints, answer questions and resolve technical or account issues.
• To communicate important service, security, account and policy information.
• To send marketing communications where permitted and where you have provided the relevant consent or another lawful basis applies.
• To analyse, maintain and improve website performance, functionality, security and user experience.
• To meet legal, regulatory, tax, accounting, dispute-resolution and law-enforcement requirements.

Personal information may be shared when this is necessary to operate the website, provide services, process transactions, perform verification or protect players and the service. This may include sharing relevant information with technology providers, payment and transaction providers, identity and verification services, fraud-prevention specialists, customer support providers, professional advisers and other service providers acting on instructions or for an appropriate operational purpose.

Information may also be disclosed where disclosure is reasonably necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect rights or safety, investigate suspected fraud or misuse, enforce applicable terms, or manage a dispute. Information is not intended to be sold as a standalone personal information product. Service providers may only receive the information relevant to the service they provide and may be subject to confidentiality and security requirements.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security features, secure transmission methods, monitoring, verification processes and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep login details confidential and contact support promptly if you believe your account or personal information has been compromised.

Retention of information

Personal information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The retention period depends on the nature of the information, the reason it was collected, account and transaction history, security needs and any outstanding complaint, dispute or investigation.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes and demonstrating compliance. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. Other rights may apply to particular processing activities.

How to make a data request

To exercise your privacy rights or ask a question about the handling of your information, contact support@raptor77casino.best. Please explain your request clearly and include enough information for your account or request to be identified. For security, you may be asked to verify your identity before information is disclosed or an account change is made. This helps prevent another person from accessing or changing your information.

• Access: ask for confirmation about whether personal information is held about you and, where appropriate, request a copy or summary of that information.
• Correction: tell us which information is inaccurate, out of date or incomplete and request that it be corrected. Some account details may also be updated through available account settings.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be refused or limited where records must be retained for legal, security, transaction, dispute or other legitimate reasons.
• Marketing consent: withdraw consent to marketing communications by contacting support@raptor77casino.best or using an unsubscribe or preference control included in a relevant message. You may continue to receive essential service, security or account communications.
• Cookies: manage or restrict cookies through your browser settings, subject to the effect this may have on website functionality.

Requests will be considered within a reasonable period and handled in line with applicable requirements. If a request cannot be completed in full, an explanation may be provided where appropriate. You should keep your account information accurate and notify support if your circumstances or contact details change.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or privacy requirements. The updated version will be made available on the website. You should review this page periodically, particularly before providing new information or using a feature that explains how information will be handled.

If you have a question about this policy, believe information may be inaccurate, wish to exercise a privacy right or want to withdraw consent to marketing, contact support@raptor77casino.best. Please do not send unnecessary sensitive information in an initial message. Support may request specific details through an appropriate verification process so that your request can be handled securely.

By using the website, you acknowledge that information may be collected and used for the purposes explained in this Privacy Policy, subject to your available choices and applicable requirements. This policy is intended to provide general information and does not limit any privacy rights that cannot lawfully be excluded.